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Scripting the Ability to Log Agents Off queue a certain time

gadgetjod25
Level 1
Level 1

‎06-16-2008 10:31 PM - edited ‎03-14-2019 02:23 AM

Hi,

Is there a way that anyone knows off to logg the agents off the queue at a certain time in the morning.

The reason is that some of our staff leave their agents logged in and it effects our script in the morning when the morning staff member comes in late. As it is supposed to go to a specific message and if someone is logged in it cant...

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Riccardo Bua
Level 5
Level 5

‎06-17-2008 06:22 AM

Hi,

would you please clarify wherever this is UCCE or UCCX and your current release?

Regards,

Riccardo

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gadgetjod25
Level 1
Level 1
In response to Riccardo Bua

‎06-17-2008 02:01 PM

Oh Sorry.

Yeah it is IPCCX and is version 4.0(4.

Cheers,

John

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