Integrate Hosted IPCC 7.2.4 & CIM 4.3 with IEX WFM

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Jun 17th, 2008
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Many Cisco IPCC docs make ref to "Cisco ICM Software Workforce Management Integration User Guide"

but I can not locate it on the web.

Does anybody have access to this doc ?

Are any additional licenses required when integrating IEX with H-IPCC and CIM ?

How to integrate IEX with H-IPCC used together with CIM 4.3 ?


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Overall Rating: 3 (1 ratings)
Riccardo Bua Tue, 06/17/2008 - 05:49
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  • Cisco Employee,

Hi Peter,

those are two different solution:

One custom part coming with Cisco Agent Desktop and a Cisco branded WFM Solution

IEX is not the WFM you found referenced in our documentation, it can and has been integrated to HIPCC, it is though unfortunately a Cisco AS custom deliverable, you would need to contact your Cisco sales rep for a quote.



PS. Please rate useful posts accordingly.


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