cannot create jtapi trigger in UCCX 5.0

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Jun 17th, 2008
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I am trying to create a JTAPI trigger in UCCX 5.0 (using Call Manager 6.0) and I am getting the message....

"failed to create cti route point and corresponding line on CM"

I have already created 2 triggers previously and was successful.

Please help.

Thank you.

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Overall Rating: 5 (1 ratings)
thisisshanky Tue, 06/17/2008 - 08:55
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Did you rename the Default device pool from Callmanager ? Make sure in the trigger page you have selected the right device pool.

sementellic Tue, 06/17/2008 - 10:42
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Thank you for your quick response. I did not rename the default device pool, however I used the rev_hq device pool for the other 2 triggers I created and didn't have a problem. When I try this time I get the error.

thisisshanky Tue, 06/17/2008 - 10:52
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How many characters do you have for the name of the CTI RP

sementellic Tue, 06/17/2008 - 12:04
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I called it remote monitor....14 characters if you count the space

thisisshanky Tue, 06/17/2008 - 12:06
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Yeah thats the problem, can you reduce the characters ( ithink the limit is 7 or 8 - not sure).

sementellic Wed, 06/18/2008 - 06:00
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ok thank you very much. I will try that and let you know.

sementellic Wed, 06/18/2008 - 11:31
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Thank you very much for your help. That was the problem...too many characters.


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