06-17-2008 08:48 AM - edited 03-15-2019 11:19 AM
Hello,
I am trying to create a JTAPI trigger in UCCX 5.0 (using Call Manager 6.0) and I am getting the message....
"failed to create cti route point and corresponding line on CM"
I have already created 2 triggers previously and was successful.
Please help.
Thank you.
06-17-2008 08:55 AM
Did you rename the Default device pool from Callmanager ? Make sure in the trigger page you have selected the right device pool.
06-17-2008 10:42 AM
Thank you for your quick response. I did not rename the default device pool, however I used the rev_hq device pool for the other 2 triggers I created and didn't have a problem. When I try this time I get the error.
06-17-2008 10:52 AM
How many characters do you have for the name of the CTI RP
06-17-2008 12:04 PM
I called it remote monitor....14 characters if you count the space
06-17-2008 12:06 PM
Yeah thats the problem, can you reduce the characters ( ithink the limit is 7 or 8 - not sure).
06-18-2008 06:00 AM
ok thank you very much. I will try that and let you know.
06-18-2008 11:31 AM
Thank you very much for your help. That was the problem...too many characters.
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