cannot create jtapi trigger in UCCX 5.0

sementellic · ‎06-17-2008

Hello,

I am trying to create a JTAPI trigger in UCCX 5.0 (using Call Manager 6.0) and I am getting the message....

"failed to create cti route point and corresponding line on CM"

I have already created 2 triggers previously and was successful.

Please help.

Thank you.

thisisshanky · ‎06-17-2008

Did you rename the Default device pool from Callmanager ? Make sure in the trigger page you have selected the right device pool.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

sementellic · ‎06-17-2008

Thank you for your quick response. I did not rename the default device pool, however I used the rev_hq device pool for the other 2 triggers I created and didn't have a problem. When I try this time I get the error.

thisisshanky · ‎06-17-2008

How many characters do you have for the name of the CTI RP

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

sementellic · ‎06-17-2008

I called it remote monitor....14 characters if you count the space

thisisshanky · ‎06-17-2008

Yeah thats the problem, can you reduce the characters ( ithink the limit is 7 or 8 - not sure).

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

sementellic · ‎06-18-2008

ok thank you very much. I will try that and let you know.

sementellic · ‎06-18-2008

Thank you very much for your help. That was the problem...too many characters.