Trouble with "Select Resource" step

Unanswered Question
Jun 17th, 2008
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How do I get the select resource step to know where to send the incoming caller to 1 of 4 CSQ's I have built out in ipccx?

Thanks in advance!

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Overall Rating: 5 (1 ratings)
htarra Mon, 06/23/2008 - 06:10
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Are you asking for a method for the agent to transfer the caller back to the menu they were at prior to the script using the Select Resource step?

If so the agent should be able to transfer the call back to the JTAPI Trigger/CTI Route Point of that script.

Optionally, if this script contains multiple menus and you are attempting to jump to a specific point in the script you can do this by adding a second JTAPI Trigger to the application and using a Match statement in the script to move the contact to a Label elsewhere in the script based on the called number/DNIS value of the get call contact info step.

regi_firnanda Mon, 06/23/2008 - 19:12
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The Select Resource will send the call to the CSQ that you specify in the "CSQ Target" in the General Tab of the Select Resource's properties.



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