UC 6.1.1 CDR report send - 10011 error contact sys admin

Unanswered Question
Jun 17th, 2008
User Badges:

Hello, when I create a report and try to email it to myself (or any email) I am getting a 10011 error "contact system administrator". I have the mail params config'd with my username / pass / mail domain / mail server...all correct. I can do exports or view files, just get teh error when I try to send them. Any ideas? ver thanks for any help.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
chris.fortner Tue, 06/17/2008 - 14:38
User Badges:

Does your mail server allow SMTP connnections from anonymous hosts?

fcapra Tue, 06/17/2008 - 15:37
User Badges:

I'm looking in to it.....does it need to for this to work? Just curious while I'm waiting for an answer.

Jaime Valencia Tue, 06/17/2008 - 18:30
User Badges:
  • Cisco Employee,
  • Hall of Fame,


exactly what report are you trying to use, a CDR report or a user/extension report?

have you restarted the CDR/CAR services?

is CDR enabled in the servers where the phones are registered?

was this working before? does it work for any date?



if this helps, please rate

sammysammys Tue, 07/15/2008 - 12:39
User Badges:


I am having the same problem. Right now my smtp mail server is setup to accept emails from anything, it doesn't need to authenticate. I've setup smtp on various things, but it isn't working for the cdr reports. I just left the password field blank, and put in a generic from address like I would with any other smtp setup. Do I have ro restart a service?


This Discussion