We are attempting to use taps to replace 865 phones. Our phones are auto registering and taps is successfully downloading the config to the new phone. Unfortunately when a DN is shared between multiple phones, Taps will not download the config. I'm assuming Taps can't download the config when one of the lines appear on multiple phones within the system. Is this true and if so, is there a work around?
More info for you Charles. Here's a workaround that has worked for others with a similar issue.
"The recommendation is to BAT the phones/lines into CallManager, using a valid mask for the primary extension, but a blank mask for any other lines sharing that extension. After the phones are TAP'd into CallManager on your cut-over night, use BAT to update the shared lines with the desired phone number mask."
Hope this helps.