taps trouble with shared lines

Answered Question
Jun 17th, 2008
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We are attempting to use taps to replace 865 phones. Our phones are auto registering and taps is successfully downloading the config to the new phone. Unfortunately when a DN is shared between multiple phones, Taps will not download the config. I'm assuming Taps can't download the config when one of the lines appear on multiple phones within the system. Is this true and if so, is there a work around?

Correct Answer by Michael Owuor about 9 years 1 month ago

More info for you Charles. Here's a workaround that has worked for others with a similar issue.


"The recommendation is to BAT the phones/lines into CallManager, using a valid mask for the primary extension, but a blank mask for any other lines sharing that extension. After the phones are TAP'd into CallManager on your cut-over night, use BAT to update the shared lines with the desired phone number mask."


Hope this helps.


Michael.





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Michael Owuor Tue, 06/17/2008 - 17:00
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Hi Charles,


If you are planning to use TAPS to configure shared-line phones, you must create unique external mask for each shared-line phone. Enter a unique combination of numbers and asterisks (*) for the external mask. For more information, see http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec20093.


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/4_0/401cmrn.html#wp1656022


Hope this helps.


Regards,

Michael

Correct Answer
Michael Owuor Tue, 06/17/2008 - 17:08
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  • Cisco Employee,

More info for you Charles. Here's a workaround that has worked for others with a similar issue.


"The recommendation is to BAT the phones/lines into CallManager, using a valid mask for the primary extension, but a blank mask for any other lines sharing that extension. After the phones are TAP'd into CallManager on your cut-over night, use BAT to update the shared lines with the desired phone number mask."


Hope this helps.


Michael.





Eric Krieger Wed, 06/18/2008 - 05:38
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Hi Michael,


Thank you for this helpful information! Now I can get away with "simulair setups".


Cheers,

Eric

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