Solved: taps trouble with shared lines

Charles Hill · ‎06-17-2008

We are attempting to use taps to replace 865 phones. Our phones are auto registering and taps is successfully downloading the config to the new phone. Unfortunately when a DN is shared between multiple phones, Taps will not download the config. I'm assuming Taps can't download the config when one of the lines appear on multiple phones within the system. Is this true and if so, is there a work around?

Michael Owuor · ‎06-17-2008

More info for you Charles. Here's a workaround that has worked for others with a similar issue.

"The recommendation is to BAT the phones/lines into CallManager, using a valid mask for the primary extension, but a blank mask for any other lines sharing that extension. After the phones are TAP'd into CallManager on your cut-over night, use BAT to update the shared lines with the desired phone number mask."

Hope this helps.

Michael.

View solution in original post

Michael Owuor · ‎06-17-2008

Hi Charles,

If you are planning to use TAPS to configure shared-line phones, you must create unique external mask for each shared-line phone. Enter a unique combination of numbers and asterisks (*) for the external mask. For more information, see http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec20093.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/4_0/401cmrn.html#wp1656022

Hope this helps.

Regards,

Michael

Michael Owuor · ‎06-17-2008

More info for you Charles. Here's a workaround that has worked for others with a similar issue.

"The recommendation is to BAT the phones/lines into CallManager, using a valid mask for the primary extension, but a blank mask for any other lines sharing that extension. After the phones are TAP'd into CallManager on your cut-over night, use BAT to update the shared lines with the desired phone number mask."

Hope this helps.

Michael.

Eric Krieger · ‎06-18-2008

Hi Michael,

Thank you for this helpful information! Now I can get away with "simulair setups".

Cheers,

Eric