How to wait in style - IP IVR 4.5 and IPCC Enterprise 7.0

Sethuramalingam Balasubramanian · ‎06-17-2008

Oh that back-end systems all worked at the speed of light! One of the bigger issues that we run into when writing a VoiceXML application is waiting for a response from a back-end server.

If a particular business process can take 15 seconds or more, then we will want to inform the caller straight away. we can then play them some hold music and the another prompt asking them to be patient.

If we're only expecting a short delay - but still longer than might be comfortable for the caller, we may need to use the fetchaudio option in submit request.

We have a custom IPIVR application written using IP IVR 4.5 and deployed in IPCC Enterprise 7.0. I am interested to know how can we play hold music using IPVIVR 4.5 when we have to wait for a response from the backend.

adignan · ‎06-17-2008

You can put the call on hold, perform the XML lookup, take the call off hold, and the do whatever you need next to the call.

See sample script attached.

adignan - CDW Berbee

*please rate helpful posts

Sethuramalingam Balasubramanian · ‎06-17-2008

Thanks for the quick response.

I am looking at playing custom recorded prompt using IPIVR rather than the prompt played for every caller before transferrring a call from Cisco Unified Communication Manager.

wschochet · ‎06-18-2008

VXML has such fsacilities built in. Set the fetchaudio property to the name of your MOH file...