IPPA login using alphanumeric characters

Unanswered Question
Jun 18th, 2008
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Hi,

I installed UCCE 7.0 with CAD services.

The agents are able to login but just using numbers. I need to let them use alphanumeric characters.

The created services on CCM points to:

http://<CAD services server>/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

How can I do?


Thanks

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Overall Rating: 5 (2 ratings)
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mmaddalena Wed, 06/18/2008 - 00:54
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I forgot to say that the service is the IPPA service...

Thanks


Aaron Harrison Wed, 06/18/2008 - 09:21
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Hi


Search your server for a file named TIAJ.cfg.


Open this in notepad and look for lines similar to this:


inputflag.login.id=N

inputflag.login.pwd=N


If set to =N, it will look for Numeric input. If =A, it will be Alphanumeric.


Do this then you will need to restart the tomcat service.


Regards


Aaron


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