crs script for directly to voicemail

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Jun 18th, 2008
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Need help.

For the call redirect step when the phone is busy, would like to go directly the voicemail which is created for the group this phone belongs to

For example,

when 'busy' - goto voicemail number directly


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Brandon Buffin Wed, 06/18/2008 - 04:35
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Here's one way to accomplish this. Create a CTI route point in Callmanager. Add a DN to the route point and set it to forward all to voicemai. In Unity, add the CTI route point DN as an alternate extension for the group voicemail box. In the CRS script, under the busy branch, add a call redirect step that transfers the call to the CTI route point DN.

Hope this helps.


howct7231 Wed, 06/18/2008 - 05:44
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The headache part if there are five departments going to each different voicemail. I have sacrifice 5 cti ports. Sad to say, I have only 10 cti ports. What will be the next best suggestion ?

I am thinking is it better on the 'busy' branch I create a go to consult transfer which I can define the extension ?

Brandon Buffin Wed, 06/18/2008 - 05:59
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Use a CTI route point instead of a CTI port.



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