crs script for directly to voicemail

howct7231 · ‎06-18-2008

Need help.

For the call redirect step when the phone is busy, would like to go directly the voicemail which is created for the group this phone belongs to

For example,

when 'busy' - goto voicemail number directly

thanks

Brandon Buffin · ‎06-18-2008

Here's one way to accomplish this. Create a CTI route point in Callmanager. Add a DN to the route point and set it to forward all to voicemai. In Unity, add the CTI route point DN as an alternate extension for the group voicemail box. In the CRS script, under the busy branch, add a call redirect step that transfers the call to the CTI route point DN.

Hope this helps.

Brandon

howct7231 · ‎06-18-2008

The headache part if there are five departments going to each different voicemail. I have sacrifice 5 cti ports. Sad to say, I have only 10 cti ports. What will be the next best suggestion ?

I am thinking is it better on the 'busy' branch I create a go to consult transfer which I can define the extension ?

Brandon Buffin · ‎06-18-2008

Use a CTI route point instead of a CTI port.

Brandon