Installing Unity 5.0

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Jun 18th, 2008
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Hello, am trying to install unity 5.0 and I have gotten to the pace to set up the CUSPA and I can not seem to locate the CD were it is located to find the directory accordin to the installation book.

I have 2 packs of CDs named Cisco Unity Platform Configurations disc and according to the installation guide, am to go to the Unity Service pack CD1 to brose to CUSPA directory.

I need help with this.

Thanks in advance

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Overall Rating: 5 (1 ratings)
Brandon Buffin Wed, 06/18/2008 - 05:28
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Yes, you should have a Cisco Unity Service Packs DVD. You don't have this disc?


Tray Stoutmeyer Wed, 06/18/2008 - 08:22
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If you need to download the service packs, you can do so from voice software downloads site here.


Ginger Dillon Wed, 06/18/2008 - 12:12
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Hi -

When you download the software, the DVD (for English) is called CiscoUnity5.0.1-ServicePacks-ENU-DVD1.exe. There should be a directory on the DVD called CUSPA. Look for the file called cuspa.vbs and execute this file.

Regards, Ginger

kingsleyn Thu, 06/19/2008 - 05:40
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I have downloaded the service pack but the cuspa.vbs is giving me an error.

I need help please.


Tray Stoutmeyer Thu, 06/19/2008 - 06:29
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We can't help you all that much if you don't post the error you are getting now can we? =)

Please post the error that you are getting word for word and we can better assist you once we know what the error is.



kingsleyn Thu, 06/19/2008 - 06:42
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The error is as follows:

Windows Script Host

Script: C/ document and settings/administrator/desktop/spdvd

Line: 242

Char: 2

Error: File not found

Code: 800A0035

Source: Mircosoft VBScript runtime error

Thanks alot

Tray Stoutmeyer Thu, 06/19/2008 - 08:12
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Try copying the whole DVD folder to a root directory instead of having it in your desktop directory and run it from there. I see a previous case that did that to get around the error. This should work becuase there is a bug on this saying it will give you that error if there is a space in the directory path. In your case it would be the "Documents and Settings" portion of the path that is causing this. Bug id is CSCso33445.


kingsleyn Fri, 06/20/2008 - 07:00
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Thanks alot Tray,

It worked CUSPA ran and finshed installing.

I am having another hicupp yet again, I dont have the unity Data store CD as I need to install Enterprise Manager and set the password.

Someone again, please help.

Thanks again.

Tray Stoutmeyer Fri, 06/20/2008 - 07:27
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I believe this is something you should have supplied. We don't have this available for customers as it's a licensed product. Maybe someone here has the ability but I don't know of a copy anywhere we could supply.


kingsleyn Fri, 06/20/2008 - 07:49
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Thanks Tray,

Are you saying it is a CD I should hv been shipped with the Unity Server or its because I am installing MSDE on the server?

ranpierce Fri, 06/20/2008 - 09:06
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If you purchase a server from Cisco (MCS) the the Data Store CD is the SQ 2000 and the one that you are looking for.

If you provided your own server then you need to provide SQL and Exchange and the OS.


kingsleyn Wed, 06/25/2008 - 11:57
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Thanks so much for all your help.

I have the CDs needed for the installation and everything seems to be going on well for now.

But one thing, how long does it take unity to install as I am just not seeing it move after like an hour of starting the installtion of Unity and also, is there an antivirus preinstalled on the server and what names do they call antivirus services.

Thanks again for your help and assistance.

Tray Stoutmeyer Wed, 06/25/2008 - 12:08
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In my experience the Unity install itself can take 2 hours or so but you usually see the progress. Also, AV doesn't come installed with Unity. You would have to have installed it yourself.


kingsleyn Thu, 06/26/2008 - 06:33
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Thank Tray for your reply.

I just faced another storm again in the installation, when it got to the place for the intallation to be through, it gave me a msg saying it could not verify my system that I should copy some files from documents and settings and comserver and send it to TAC for instructions on what to do.

Please, have anyone faces this kind of msg before and how was it resolved.

Thanks again for all your assistance

ranpierce Thu, 06/26/2008 - 06:43
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Yes. It happened when I installed my failover server but it had nothing to do with failover cause I hadn't gotten to that part yet. It was just a stand alone Unity server.

I opened a case with TAC and sent screen shots and logs that were in the screen shots and they told me I had to rebuild the server.

I ended up rebuiling both.

TAC case 608630543

rlp hope this helps


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