Line and Speed Dial modifications: "Update failed" on 7961

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Jun 18th, 2008
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This is the error I am getting when trying to add speed dials to the 7914 which is attached to the 7961. The 7914 module is selected on the expansion module section.


"Update failed. [2701] The Phone Template model and protocol do not match the device model and protocol"

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Rob Huffman Wed, 06/18/2008 - 09:23
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Hi Kimble,


Just a question here, are you making these changes via BAT?


Rob

zzbronski Wed, 06/18/2008 - 09:26
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No, but I did use BAT to make a template for the same model phone, 7961 sccp.

yogesh.mhatre Fri, 02/18/2011 - 06:53
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Hello Rob,


I am having similar problem. We are migrating phones from 6.1.4 to 7.1.5 Call Manager. I am using BAT to do export and import.

When I do import of 7962 phones, I have this "Error 2701 The Phone Template model and protocol do not match the device model and protocol".


I created the phone template with correct available phone template.


I don't know if there is a bug associated with this. Please help.


Regards,

Yogesh

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