auto attandent

Unanswered Question
Jun 18th, 2008

hi,

we have cisco call manager business edition 6.1 that is intergrated with cisco unity connection 2.1

i need to configure auto attendant.

when caller call the extension 400 they hear gretting ( press one foe sale, press 2 for cistomer, press for administration)

and behind "1" it have the extension 100

and behind "2" 200 and behind "3" 140

please help, i opned the tac with numberSR 608670081 but no solutin.

I have this problem too.
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testeven Wed, 06/18/2008 - 10:29

Hi!

To configure AA you will need to create Call Handlers on CUC. Basically you will have a CTI RP on CCM that matches a DID number to send calls to a CUC Call Handler, play greetings and allow caller inputs.

Basic steps are:

1. On CUCM create a CTI RP with extension XXXX and Call Forward All to VM.

2. On CUC go to Call Management--> System Call Handlers--> create a Call Handler with extension XXXX (use the one above)

3. Edit--> Greetings --> Standard--> Play/Record -->There you can record a greeting instructing the caller to press 1 for X, 2 for Y, etc

4. Edit--> Caller Input--> Configure each key (1,2,etc) to forward the call to another CH to listen to a greeting or to send the caller

to a subscriber depending on your needs.

For more info please refer to:

*** System Administration Guide for Cisco Unity Connection Release 2.x ***

--> Managing Call Handlers

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag060.html

Please rate this post if it was useful :)

Regards,

Tere.

said19770 Thu, 06/19/2008 - 03:45

Hi testeven,

1-i configured CTI with extension 400 and the calls is forwarded all to voice mail.

2- i created a call handler "omp" with extension 400.

and input 1 to call handler admin1 (351)

input 2 to callhandler admin2(352) and input 3 to callhandler admin3(353).

i have created call handler admin& and admin2 and admin3.

but the auto attandent don't work

testeven Thu, 06/19/2008 - 08:20

What do you mean by the AA doesn't work?

Does the call reach Unity? Are you able to hear the greeting for the omp CH?

said19770 Mon, 06/23/2008 - 00:54

hi,

whene I call 400, i hear the gretting " cisco unity connection .....")i don't hear the gretting for the omp CH

Jaime Valencia Mon, 06/23/2008 - 18:50

configure a call routing rule on which the dialed number is 400 and send it to the call handler which you created

HTH

javalenc

if this helps, please rate

said19770 Sat, 07/12/2008 - 09:39

hi ,

whene i have created the rule i can hear the gretting for call handler, but this work for some time ( 3 hours), and become dowon( i hear " busy tonne"), whene i relod the CUC, it works for some time and becom down again.

please help

arshad.dhunna Mon, 08/04/2008 - 00:42

This could be definetly bug otherwise it should work but creating routing rules.

Thks

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