IPCC Express Script Queue Loop Question

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Jun 18th, 2008
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I have a script that has over 6 different CSQs and each one has a Queue loop.


Is there any way to create 1 Queue Loop and have all the different CSQs point to just the 1 Queue loop?

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Chris Deren Thu, 06/19/2008 - 08:37
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    2017 IP Telephony, Contact Center, Unified Communications

It depends on the logic of your script. Normally you would make the CSQ a varaible and depending on the desired routing i.e. based on caller input you set the csq varaible to the desirded CSQ, then in the select resourcce step instead of hard coding the CSQ you simply use the variable. All other logic inculding queueing will natively follow.


HTH,


Chris

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