During some months CAR has loaded the CDRs of my ccm6.0 cluster without any problem. this was the CDR load configuration in CAR
Load CDR & CMR
Loading interval Every 24hours
Duration 10 minutes
But this Monday I change this configuration. I restarted in the Publisher the 3 services related with CDRs.
Since then no CDR has been loaded in the system.
In CAR --> System --> Log I can see that since the day I changed this the CDR load is tried as I have configured but it is Unsuccessful.
I have tried the Real Time loading for 1hour but it doesn't load any CDR.
What could be the problem? What can I do to solve it?
Thanks in advance for your kind help, it is quite urgent for me to solve it.