MOH audio source conversion

Answered Question
Jun 18th, 2008
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We are trying to add a new audio source to CallManager 4.2(3) by dropping it into the DropMOHAudioSourceFileHere folder. But the conversion never takes place. We activated the MOH Audio Translator service, reset the server and it still won't perform the conversion.

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Overall Rating: 5 (6 ratings)
Correct Answer
Jaime Valencia Wed, 06/18/2008 - 11:41
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are you doing a copy-paste of the file? or just grabbing the file and moving it?

you should be doing the 1st option



if this helps, please rate

mstafford Wed, 06/18/2008 - 12:39
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Yes, we tried copy-paste of lavenderskies.wav and it still doesn't work. A different wav file did, so

it appears there is something wrong with the

lavenderskies.wav. We found out that it came from a CCM 3.0 installation CD.

mstafford Wed, 06/18/2008 - 13:03
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Yes, just checked the event viewer and don't see any errors related to the file conversion.

mstafford Wed, 06/18/2008 - 11:57
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We believe it is a wav file from the Cisco CD (lavenderskies.wav, but are trying to find out exactly where the file came from and if it's in the correct format...

mstafford Wed, 06/18/2008 - 18:06
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Yes, another file worked without a problem. Following that I tried another copy/paste (as opposed to drag and drop) and the conversion worked! Thanks to everyone for the suggestions.


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