hardphone reboot if pc connected

Unanswered Question
Jun 19th, 2008

Hi,

On 7941GE with CCMBE 6.1.1, if PC is connected on PC port, the phone reboot....

if no device is connected the phone is operational...

I think this is a hardware problem, but if you have already met the problem

this hardphone is new..

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fernandezj Mon, 06/23/2008 - 03:23

Hi,

all 7941GE phone are on SCCP41.8-3-3SR2S

only this phone have a problem

bye

Paolo Bevilacqua Mon, 06/23/2008 - 05:05

Then indeed you might have an hardware problem however before raising an RMA I would try "factory reset" on the phone, hold # while powering phone, when lights flash in patter, release and press 12345678980#.

fernandezj Mon, 06/23/2008 - 05:26

Yes,

but this phone, can not at this stage (the light flash) ..

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