Our 11501, running 7.20 Build 206, has one service that's showing state of down. (other services are alive). I ran a packet trace on the service's physical server and I'm not seeing any http activity that I thought I'd see via the keepalive.
I can ping the server from the CSS command line so I know they can communicate (and the packet trace shows the icmp activity).
I'm new to the CSS so not sure how to get this service back in ALIVE status. I've tried changing the keepalive to icmp but still no packets are seen between the css and the server.