Intercept a monitored call button

Answered Question
Jun 19th, 2008

I have a receptionist who monitors 15 extensions, but is too lazy to press the PICKUP softkey then the monitored button to intercept the call. Is there a way to simply press the monitored/speed-dial button to intercept the call? I'm using CME 4.3.

I have this problem too.
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Correct Answer by rob.huffman about 8 years 5 months ago

Hi Marcus,

If the extensions are in Monitor mode then by default they should be shared lines and able to be answered by pressing the applicable Line Button. Can you send the config for the receptionist phone :)

Thanks,

Rob

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Correct Answer
rob.huffman Thu, 06/19/2008 - 08:41

Hi Marcus,

If the extensions are in Monitor mode then by default they should be shared lines and able to be answered by pressing the applicable Line Button. Can you send the config for the receptionist phone :)

Thanks,

Rob

marcusdewaal Thu, 06/19/2008 - 08:54

Hi Rob

Say A calls B but B just rings, can C, the receptionest who is monitoring on 7931 simply press the button to intercept call without pressing the pickup soft-key first? Does this make sense?

ephone 8

no multicast-moh

device-security-mode none

description Marzia Osato

mac-address 001B.D53D.9E6D

ephone-template 2

username "mosato" password 7367

fastdial 1 0827862777 name Brendan Cell

fastdial 2 0825507534 name Ian Cell

fastdial 3 0722957946 name Seretse Cell

fastdial 4 0769019438 name Lori

fastdial 5 0721581416 name Dani

fastdial 6 0794284569 name Luca

fastdial 7 0820939644 name Alina

fastdial 8 0761269244 name Gift

fastdial 9 0112936051 name Anna Work

fastdial 10 0118045355 name Sandwitch Junction

fastdial 11 0832901570 name Mana Cell

fastdial 12 0829562552 name Max Cell

paging-dn 85

mtp

type 7931

button 1:20 2m10 3m3 4m9

button 5m52 6m14 7m25 8m30

button 9m28 10m1 11m23

night-service bell

Thanks,

Marcus

rob.huffman Thu, 06/19/2008 - 09:03

Hi Marcus,

Makes perfect sense :) If "B" is one of these lines;

2m10 3m3 4m9

button 5m52 6m14 7m25 8m30

button 9m28 10m1 11m23

Then yes, the call should also be flashing on Marzia's phone and can be answered directly by pressing the related Line Button.

Hope this helps!

Rob

marcusdewaal Thu, 06/19/2008 - 09:13

Hi Rob

When I press the line button for B it sends a ring out, it tries to ring B but does not pickup the call, B just keeps on ringing from caller A. I can use the button for fast dialling and transferring, but not for intercepting. OK, but you say it must work, I will do some more testing.

Thanks a mill,

Marcus

rob.huffman Thu, 06/19/2008 - 09:29

Hi Marcus,

I'm sorry, I don't know what I was thinking (bad brain day :) Your design is working as expected.

Monitor Mode for Shared Lines

In Cisco CME 3.0 and later versions, Monitor mode for shared lines provides a visible line status indicating whether the line is in-use or not.

When the line is in use, it cannot be used for incoming or outgoing calls. A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call is completed. For all other call states, the monitor line lamp is on or lit.

The line button for a monitored line can also be used as a direct-station-select for a call transfer when the monitored line is in an idle state. In this case, the receptionist who transfers a call from a normal line can press the Transfer button and then press the line button of the monitored line, causing the call to be transferred to the phone number of the monitored line.

For configuration information, see the "SCCP: Assigning Directory Numbers to Phones" section.

Monitor mode is intended for use only in the context of shared lines so that a receptionist can visually monitor the in-use status of several users' phone extensions; for example, for Busy Lamp Field (BLF) notification.

The following example shows a monitor-line configuration. Extension 2311 is the manager's line, and ephone 1 is the manager's phone. The manager's assistant monitors extension 2311 on button 2 of ephone 2. When the manager is on the line, the lamp is lit on the assistant's phone. If the lamp is not lit, the assistant can speed-dial the manager by pressing button 2.

ephone-dn 11

number 2311

ephone-dn 22

number 2322

ephone 1

button 1:11

ephone 2

button 1:22 2m11

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmespeed.html#wp1035362

Hope this helps! Sorry for the confusion my friend!

Rob

marcusdewaal Thu, 06/19/2008 - 09:40

No worries mate, I thought as much, now I have proof that she will have to use call pickup. I was wondering if I was missing something. I have that exact doc.

Cheers,

Marcus

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