I have a receptionist who monitors 15 extensions, but is too lazy to press the PICKUP softkey then the monitored button to intercept the call. Is there a way to simply press the monitored/speed-dial button to intercept the call? I'm using CME 4.3.
If the extensions are in Monitor mode then by default they should be shared lines and able to be answered by pressing the applicable Line Button. Can you send the config for the receptionist phone :)