CM 6.1 CCMService report Database Communication Error

Unanswered Question
Jun 19th, 2008

I try to https://ipaddress/CCMService I get the login page, enter my credentials and get Database Communication Error. I see no problems in CCMadmin but need to turn up tracing…

I have this problem too.
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gogasca Thu, 06/19/2008 - 23:12

Prior to 6.1.2 a login attempt with an invalid username would produce the standard "Log on failed - Invalid User ID or Password" message. In 6.1.2 this changed, and the "Database communication error" message is seen when the username is invalid.

Seems to be CSCso69587

<http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCso69587>

To Reset the CCMAdministrator Gui password via CLI

1)utils reset_ui_administrator_password

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