Call Manager Critical CTIManager:

Unanswered Question
Jun 19th, 2008


I received the below message from the RTMT for which I am unable to find alot of information. Common sense points me to a network connectivity issue but there is none. Can someone guide me to the right resources or tell me what would be causing such a message.

Date: Jun 18 02:59:46

Machine Name: CACDCCCM01

Severity: Critical


Message: 0 Jun 18 065946.926 UTC %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout CTI heartbeat timeout; provider closing. App IDCisco CTIManager Cluster IDStandAloneCluster Node IDCACDCCCM01 Process IDQuality Report Tool Process ID10571 Process NameCtiHandler


Jitender B.

I have this problem too.
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jbhatia_9 Thu, 06/19/2008 - 12:27

No IPCC or Unity Express. We do however use Auto Attendant and Attendant Console.

Jaime Valencia Thu, 06/19/2008 - 12:36

k,not sure how many servers but if more than 1 by any chance is the error coming from the server where the AC clients point to?



if this helps, please rate

jbhatia_9 Thu, 06/19/2008 - 12:47

2-Servers; 1 publisher and 1 subscriber. I got the same error in both servers a day apart.

Also both servers are connected to the same switch with no congestion, hence I know there is connectivity between them


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