I am trying to solve a problem with call flows on CME 4.2/CUE 2.3.
At times, the operator forwards the line for the main number to the office to another extension. This works just fine and the person at the other extension can then answer the main number. The problem happens when the person at the forwarded extension does NOT answer the phone. It then forwards the caller on the main number to voice mail and they get the voice mail box for the main number, which is not what we need. We need it to play the auto attendent greeting so the caller can then dial an extension or use the directory to find someone. This works find if the operators phone is NOT forwarded, this only happens when it is forwarded.
What do I need to change to make this work correctly?
Thanks for your assistance.
Try creating a new ephone-dn with a new number, set fona to the AA. Overlay this new ephone-dn with phone that you want to forward the main number to. Then forward the main number to this new ephone-dn number.