Unity call routing / call handler schedule

kbehymerisg · ‎06-19-2008

I am trying to do the following:

Call comes in on PRI with telco sending the digits of 8830

Based on the following schedules the call should get transferred:

Mon-Fri 8am - 6pm

Transfer to 3830

Mon-Fri 6pm - 9pm

Transfer to 4830

Mon-Thur 9pm- 8am, Friday 9pm - Monday 8am, Holidays Transfer to 8840

I need help implementing this in Unity with call routing and call handlers. How can this be accomplished?

Thanks in advance

Jaime Valencia · ‎06-19-2008

create a schedule for each time frame and then create the necessary call routing rules assigning each one the right schedule

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

kbehymerisg · ‎06-19-2008

Thanks

I set the schedule in the call routing rules, but they have no affect and the only rule that matches is the rule with the schedule of always.

Very frustrating

Thanks

Jaime Valencia · ‎06-19-2008

have you considered TOD on the CUCM side?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

kbehymerisg · ‎06-20-2008

I did consider, but the lack of holidays prevents me from using that.

Thanks

esa786_2 · ‎06-21-2008

Hi Javalenc. Can you give us step by step config for this schedule issue. It will be greateful to you if u give us step since i am littel new to this.

regards

Gem