I have a design question I want to clarify. Lets say I have 2 Call Server/VXML Server. And I have 2 total PG boxes. 1 Call Server and 1 PG on each side of the WAN. The PG boxes should be a side A and side B. They will support both CM Agent PG and TYPE 10 VRU's. Am I correct that Each PG box should have 2 PG instances? 1 PGrunning a single PIM for Call Manager / Soft ACD. and another PG instance having 2 PIM's. 1 PIM pointing to each CVP Call Server. Just want to make sure things are straight in my head! Also I want to verify that with the side A and side B PG's, only 1 PG is active at any one time. So one Call Server will always be being services over the WAN by the PG.