Attendant Console

Answered Question
Jun 19th, 2008
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We run Call Manager 4.13 and I have a group of operators running Attendant Console.


What is the best way to replace the MOH while the call is being routed to the operator with a ringback sound?

Correct Answer by ivillegas about 8 years 9 months ago

You can change the MOH audio source.

Place your .mp3 / .wav files on the location given below:


c:\Program files\Cisco\MOH\DropMOHAudioSourceFilesHere


Now go to callmanager administration web page


Service ---- Media Resource ---- Music On Hold Audio Source


Now you can see the file you droped in the " MOH Audio Source File * " field.


For reference go through this link:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_2_1/ccmsys/a05moh.html


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Correct Answer
ivillegas Wed, 06/25/2008 - 08:14
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You can change the MOH audio source.

Place your .mp3 / .wav files on the location given below:


c:\Program files\Cisco\MOH\DropMOHAudioSourceFilesHere


Now go to callmanager administration web page


Service ---- Media Resource ---- Music On Hold Audio Source


Now you can see the file you droped in the " MOH Audio Source File * " field.


For reference go through this link:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_2_1/ccmsys/a05moh.html


asafayan Thu, 07/16/2009 - 14:20
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Wow - 1 year after I originally posted this message!


Sorry for the delay in getting back to you. I've created the ringback.wav file and placed it as a MOH source.


My final question is - how do I point the MOH process used in my Attendant Console application to his MOH source. I don't want any other devices looking to his as their MOH.

Jaime Valencia Thu, 07/16/2009 - 18:33
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    2011

Cisco CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsccmac.html#wp1152961


Music On Hold


If you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window, queued callers receive music on hold while in the queue.


HTH


java


if this helps, please rate

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