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Dynamic skillsets

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c-bednarek
Level 1
Level 1

‎06-20-2008 04:38 AM - edited ‎03-14-2019 02:25 AM

IPCC v4.0.4

Is there a way for a contact cneter supervisor to change the skillsets and or competence level of an agent without giving them access to CRS Admin?

Thanks

Chris

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Chris Deren
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In response to c-bednarek

‎06-20-2008 05:54 AM

Sure, glad it works for you.

Please remember to rate useful posts!

Chris

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Chris Deren
Hall of Fame
Hall of Fame

‎06-20-2008 04:53 AM

Yes, this feature is available in IPCC 5.0.

HTH, Please rate all helpful posts!

Chris

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c-bednarek
Level 1
Level 1
In response to Chris Deren

‎06-20-2008 04:59 AM

Thanks for the quick reply.

we do have v5.0 running in a lab, where or how is that performed?

Chris

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Chris Deren
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In response to c-bednarek

‎06-20-2008 05:02 AM

Define a user as supervisor and then login with his credentials to appadmin page, you'll notice that the RmCm subsystem is available.

Chris

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c-bednarek
Level 1
Level 1
In response to Chris Deren

‎06-20-2008 05:34 AM

I tried that, and all i get are system>logout and tools>plugins/RTR

Am i missing something

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Chris Deren
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Hall of Fame
In response to c-bednarek

‎06-20-2008 05:48 AM

Did you ensure that the user has Supervisor role under tools --> user management. After the user is defined with supervisor role once you login to appadmin you'll see subsystem tab with rmcm under it.

Chris

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c-bednarek
Level 1
Level 1
In response to Chris Deren

‎06-20-2008 05:52 AM

I did. Duh, me... I guess it would have helped if i looked at the menu on the left hand side :-)

Thanks for the feedback, Chris.

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Chris Deren
Hall of Fame
Hall of Fame
In response to c-bednarek

‎06-20-2008 05:54 AM

Sure, glad it works for you.

Please remember to rate useful posts!

Chris

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