Is there a way in CCExpress,for the following scenario.
A call arrives when office closed, it forwards to an contact who is on call, the on call person changes weekly, but we don't want to keep having to change the number that it forwards to, we would like to have CCExpress lookup up a document and pick the correct out of hours number to call so that it is all seamless. we are using CCM6.1 and UCCX 5.0.1
I would use an XML file that holds all the on call phone numbers and the date for each on call number. Use the If step and the CreateXML Document steps. Create a string variable to use in a Set step that will store the on call phone number such as: OnCallNumber. In your logic, I would run the XML step after DOA/TOD with an If step. If step could say something like if DOA/TOD is equal to the date in the xml file, set the OnCallNumber Set variable with the appropriate phone, then send call to value stored in the Set step. To maintain the xml file I would create the on call numbers logic as a subflow script and call it from the parent script. Hope this helps