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default directory handler

jjoseph01
Level 3
Level 3

All, how do I go about getting the default directory handler to have a list of names? I would like to have all names in the default, so that when a caller has the option of dialing by name, they can simply dial a few letters of the name and it recognize who they want. I have the cti route point poiting to the extenstion, which callforwardall to voicemail, which says "there are no names in the diretory"? How do I get the name in the directory?

1 Accepted Solution

Accepted Solutions

do all the subscribers have their recorded name? that's mandatory?

The handler is pointing to the whole list of subscribers or to a PDL?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

View solution in original post

4 Replies 4

jjoseph01
Level 3
Level 3

When I have it play all names, thats when it tells me "there are no names in the directory".

do all the subscribers have their recorded name? that's mandatory?

The handler is pointing to the whole list of subscribers or to a PDL?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

No recorded name. Let me try that and see what happens. They are pointed to the whole list. Will let you know.

Thanks, the recorded name solved the issue. I appreciate the knowledge share.

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