Need help on voice mail access.

Unanswered Question
Jun 21st, 2008

Dear Friends. I need help on voice mail access. i have ip phone with 3 lines. All the 3 lines are having different DN configured. For example, 1000,1001,1002 and all the three DN having vioce mail boxs configured separately. When i receive a voice message, how mwi will behave. when i press message button, which mail box will accessed. since i have 3 lines with 3 mail box. pls explain.



I have this problem too.
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Overall Rating: 4.5 (2 ratings)
Jaime Valencia Sat, 06/21/2008 - 17:08

you can set the MWI notification per line, do that thru the CCMUser page

when you press the msg button you will reach the primary line VM, if you want 2nd line then go off-hook on that line and press messages

i'd say it would be more explicative if you try it on a lab or on the actual phone



if this helps, please rate

rob.huffman Sat, 06/21/2008 - 20:45

Hi Esa,

Hope all is well my friend! Just to add a note to the great info from Jaime (+5 points for you Jaime :)

You change a setting in CCM that will allow the Message key push to access whichever line 1000,1001 or 1002 has a new Message.

In CCM Services> Callmanager

Clusterwide Parameters (Device - Phone)

Always Use Prime Line for Voice Message* (False)

Then to tweak the Message Lamp Setting in CCM for the secondary Line appearances;

For the Line Setting on the seondary lines (via Device> phone)-

Line Settings for this Device - Changes affect only this device

Message Waiting Lamp Policy - Light and Prompt

The RED Message Lamp will then work for these Secondary lines on each phone.

Hope this helps!



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