CCME 4.3 + VT Advantage On Local Lan Error

Unanswered Question
Jun 22nd, 2008

Greetings, ive been having problems with VT Advantage and not being able to get the video to trigger when the call is answered.


Currently i have two Windows XP Laptops connected to the local network with IP Communicator and VT Advantage Installed.


I have configured both a voice and data vlan on the switch and the phones have been configured to support video both on the ephone and through "Telephony-Service" with the service phone videoCapability 1 command.


The two laptops are connected to a 7970 and 7960 IP Phone through the PC Port and can both detect the presence of the phone through Vt Advantage, i can also place local calls between phones on there internal extension but when i do the video feed isnt triggered.


Could anyone shed any light on what the problem may be?


Regards

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irisrios Fri, 06/27/2008 - 02:32

The VT advantage software when running on the PC needs to communicate with the phone. If the phone load on the phone does not include video support then the VT advantage software will not recognize the phone.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00802345f4.shtml

http://www.cisco.com/en/US/prod/collateral/video/ps7190/ps5662/product_data_sheet0900aecd8044de04.html


exonetinf1nity Fri, 06/27/2008 - 03:39

Thank you for your reply, the phones loads are version 8, the IP Phones show that video is enabled and VT Advantage can detect the phone itself but still no luck unfortunately.


Regards

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