Hi All, I have a strange problem that happened with IPCC Express queue last night. We had 11 agents logged in and on ready state. But there were about 9 calls stuck in queue for over an hour.
We have an IPCC Express 4.0(5) in a CCM 4.1(3) cluster and has been working fine for over a year. No changes have been made. I have raised a TAC case and have not heard anything conclusive so far.
I believe this is the error that I saw would have caused it. May be someone out there would have experienced the same and I would appreciate if you shed some light on this.
"MIVR-SS_RM-3-ERROR_ALLOCATING_RESOURCE:An error has occurred while allocating this resource: Module Name=RM component,A specific description for a trace=rsrc's state is LOGOFF"