Cisco Systems Customizing ICM/IPCC Reports Workshop

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Jun 23rd, 2008

Can anybody can share material info for Cisco Systems Customizing ICM/IPCC Reports Workshop?

I have this problem too.
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ebreniz Fri, 06/27/2008 - 02:49

the IPCC system is so extremely flexible in its reporting scheme there are truly limitless opportunities on what data to show in reports, how to show it and when to show it that may be overwhelming in many ways (Cisco has made great �stabs� at it with the included templates). To take it one level further, you could also include Call Manager CDR data to show even more levels of detail (requires a higher level of custom reporting though).


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