UC500 Auto Attendant/Voicemail

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Jun 23rd, 2008
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In real-world terms, how do you change the AA greeting to a custom greeting (such as dial 0 for Bob, 2 for Susie, etc.). Is there a way other than recording a new .wav file, and if not, what is a recomendation for a microphone and sound recording software that are the correct format?

Second question: Is there to set up the functionality for a caller that gets dumped in voicemail to press "0" (or some other key) to get back to the auto attendant.

3rd Question: How do you set up a voicemail box for a user that does not have a phone- i.e.- we need a general VM box and a personal box for a user.

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paolo bevilacqua Mon, 06/23/2008 - 07:28
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1 - having a menu for people or dept.s requires a custom CUE AA script - at that point you can find that B-ACD/AA is easier for that (search to see what is B-ACD/AA).

2 - in CUE there is "VM operator" parameter that you can configure for that, check GUI for AA.

3 - setup a regular mailbox and associate it to an extension numbered as you better like. It is not said that it has to be a general delivery MB, that depends on the specific of the purpose, pro and cons are discussed in the "CUE SRND" document.

Hope this helps, please rate post if it does!

ryan.schmotter@... Mon, 06/30/2008 - 10:08
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Since this is a UC500 system, I have been using Cisco Conf Assistant to configure, which does not have these options. Is there a way to use another configuration tool to configure these options.



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