scripting question

Unanswered Question
Jun 23rd, 2008

IPCC ent 7.1.5.0

Hello again gurus,

Scenario:

Sales queue in Area X receives call, we want to send over WAN to Sales queue in Area Y, which is already taking their own calls also. How can Area X Sales call numbers be reported on, as well as Area Y Sales calls (including Area X Sales calls)? Can I just set another call type for Area Y Sales before transferring over WAN, or will this actually null out the Area X call type?

Thanks for your help,

Jim

I have this problem too.
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Zin.Karzazi Mon, 06/23/2008 - 08:03

The rule of thumb here is to use a "requalify Calltype"- node whenever you need to report on particular Calls. So yes, you need to set up a new Calltype, get your report using Webview->Calltype.

HTH

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