7941 Phones Randomly Rebooting

Unanswered Question
Jun 23rd, 2008
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CCM 4.1

Phone load SCCP41.8-3-3S


One site with multiple phones that will have the phone screens go blank during a call, drop the call and reboot. Some as many as 5-6 times in a few hours. Not all phones at this location are affected. There are only two switchports that show as being recently down. I am stumped about where to begin look for the root cause of the issue. Environment outputs from the switch stack looks healthy.


Thank you for your time!

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paolo bevilacqua Mon, 06/23/2008 - 13:54
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Can you upgrade phones to 8.3.5 and see if happens again ?

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