After upgrade Unity to 5.01 SA Web unable to create subscriber

dennis.kwok · ‎06-24-2008

The message store is off-box. After upgrade from Unity 4.04SR1 to 5.01, we are unable to create subscribers in SA Web. The radio button is grayed out.

Event log shows AvDCGC service can not connect to DC

The test result by the DCGC reconnect tools are good, Ping netbios name or full name are OK between unity and AD

And before the upgrade, unity 4.04sr1 is working fine

Can anyone help ?

shikamarunara · ‎06-24-2008

Dennis,

After the upgrade, did you run the Permissions Wizard and the Unity Message Store Configuration Wizard? If services can not come up, it may be because your Unity System's AD and Exchange account are inaccessible.

-Shikamaru

dennis.kwok · ‎06-24-2008

Shikamaru, I did Permissions Wizard and the Unity Message Store Configuration Wizard.

All services (Av....) are UP.

MWI, message left and retrieved are also OK, but delay.

Thanks

Dennis

shikamarunara · ‎06-25-2008

So, did the Permissions Wizard and Unity Message Store Configuration Wizard fix the issue or was it something else?

-Shikamaru

Tommer Catlin · ‎06-25-2008

Sounds like you need to use the grantunityaccess command. It did not set for some reason. Or your COS is not working properly.

Running the permissions wizards. I believe there is a new on at ciscounitytools.com.

shikamarunara · ‎06-25-2008

Yeah, whenever you see grayed field like that, verify the setting on your COS.

-Shikamaru

dennis.kwok · ‎06-26-2008

Dear All,

Actually, I ran the permisssion wizard which downloaded from ciscounitytools for unity upgrade.

When I put the mouse's pointer on the Add or delete button (they are grayed out) it shows the message " The Domain Controller for xx.com cannot be contacted. Add is temporarily not allowed "

The DC tested by DCGC tools are OK

Adding subscriber is OK before the upgrade, it implies the COS is also OK before the upgrade.

Rgds

Dennis

Tommer Catlin · ‎06-26-2008

Go through your DNS and make sure all server names are resolving correctly. DNS could be your culprit here.

dennis.kwok · ‎06-26-2008

Hi Tcatlinins,

I can not directly access DNS servers

But I have tested OK by ping to / from unity to DC by netbios name or full name.

Rgds

Dennis

Tommer Catlin · ‎06-26-2008

was there a schema update run correctly for the install? Possibly the schema did not update correctly in the domain?

dennis.kwok · ‎06-26-2008

Hi Tcatlinins,

I am sure that the schema update prompted me 100% successful

Rdgs

Dennis

Tommer Catlin · ‎06-26-2008

I would check the event log on the unity server then for Windows. See if you have any errors and let us know.

thanks!

dennis.kwok · ‎06-26-2008

Event reported by CiscoUnity_DSAD ( event ID 1017) , it says it can not communicate DC ......

Rgds

Dennis

dennis.kwok · ‎07-06-2008

Dear All,

Thanks your advices.

With the help from TAC, it was fixed by manually removed one of DC by the DCGC tools.

But it is strange that the setting in DCGC tools is same for Unity 4 and 5. (it was kept same during the upgrade)

Rgds

Dennis

dave.hodgkiss · ‎02-16-2009

Hi Dennis i have got exactly the same problem can you advise what tac did

Cheers

Dave