TCL IVR Script Template

Unanswered Question
Jun 24th, 2008

Hi everybody,

I don't have a lot of experiences in TCL Script Programming. Now, i want to write a TCL IVR Script which has following functions :

When calls incoming, play welcome to abc company. Please press 1 to Sale Department; Please press 2 to Support Department. When Press 1, Calls will be redirected to 5626001 DN ; When Press 2, Calls will be redirected to 5626002 DN ;

I don't want to use translation-rule ((1-->5626001);(2-->5626002)) in Voice GW . Can I translate those in TCL IVR Srcipt?

Please show me how to do that .

Thank you very much.

I have this problem too.
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Thucnk_FPT_FIS_6 Tue, 06/24/2008 - 07:25

Hi P.bevilacqua

Thank you so much for your helps. I will try it.

But , I think B-ACD/AA script is very powerful and quite complex.

Can you show me how to create a more simple script ?I only need to translate press 1,2.. into some directory numbers in Script.

Thank you.

Paolo Bevilacqua Tue, 06/24/2008 - 10:40

Hi, it is not very easy to create good TCL/IVR scripts.

The best way to learn is studying existing ones, I wrote a few kept at:

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