TCL IVR Script Template

Thucnk_FPT_FIS_6 · ‎06-24-2008

Hi everybody,

I don't have a lot of experiences in TCL Script Programming. Now, i want to write a TCL IVR Script which has following functions :

When calls incoming, play welcome to abc company. Please press 1 to Sale Department; Please press 2 to Support Department. When Press 1, Calls will be redirected to 5626001 DN ; When Press 2, Calls will be redirected to 5626002 DN ;

I don't want to use translation-rule ((1-->5626001);(2-->5626002)) in Voice GW . Can I translate those in TCL IVR Srcipt?

Please show me how to do that .

Thank you very much.

paolo bevilacqua · ‎06-24-2008

Hi,

for this you use B-ACD/AA script. See:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

Hope this helps, please rate post if it does!

Thucnk_FPT_FIS_6 · ‎06-24-2008

Hi P.bevilacqua

Thank you so much for your helps. I will try it.

But , I think B-ACD/AA script is very powerful and quite complex.

Can you show me how to create a more simple script ?I only need to translate press 1,2.. into some directory numbers in Script.

Thank you.

paolo bevilacqua · ‎06-24-2008

Hi, it is not very easy to create good TCL/IVR scripts.

The best way to learn is studying existing ones, I wrote a few kept at:

http://pbevila.fastmail.fm/public/

As an appreciation to those providing naswers, please rate useful posts with the scrollbox below!

Thucnk_FPT_FIS_6 · ‎06-26-2008

Thank you p.bevilacqua.

paolo bevilacqua · ‎06-27-2008

You're welcome.

Please remember to rate useful posts.