CME/CUE - Turn off voice message info

Answered Question
Jun 24th, 2008

Hi,

Is there a way in CME 4.2/CUE 2.3 to turn off the play back on a voice mail message information (like date, time, phone number) and make this a key press to listen to this info. I know you can do this with Call Manager/Unity.

Thanks for your help!

Scott

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 5 months ago

Hi Scott,

Like my buddy Paolo says, not in CUE 2.3. This is available in CUE 3.0.1 and above;

Message Properties Customization

By default, Cisco Unity Express plays all message properties, including the sender information, date and time that the message was sent, and other details. Using this feature, voice mail administrators can customize which message properties that voice mail subscribers will hear when retrieving a message. Administrators can exclude information on sender, data and time, or the day of the week that the message was sent.

New Voice Mail and Auto-Attendant Features in Cisco Unity Express 3.0.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/release/notes/rncue30.html#wp233520

Configuring Message Properties (Envelope) Customization

This feature enables you to customize voice mail message playback preferences, such as which message properties subscribers hear when they retrieve a message using the TUI. These message properties are also commonly known as the message envelope.

By default, Cisco Unity Express plays all message properties. The message properties consist of the sender information, date and time of when the message was sent, reception date and time (if the message was received later than 30 minutes after it was sent), and other details such as the message number, type, priority. With this feature, you can customize the message playback to exclude information on the sender, date and time, and the day of week that the message was sent.

You can only customize the message properties of regular (new/saved/deleted) messages. You cannot customize Non-Delivery Receipts (NDR), Delayed Delivery Receipts (DDR), and broadcast messages because all available envelope information is essential in understanding those messages.

The following sections describe how to configure the following two options for configuring message properties:

•Specify that only some of the system-wide message properties (envelope) are played for regular voice mail messages.

•Include the playing of the day-of-week information in the message properties (envelope) of voice mail for regular messages.

Configuring Whether to Include Only Brief Message Properties

SUMMARY STEPS

1. config t

2. voicemail conversation subscriber msg-properties brief

3. end

4. (Optional) show voicemail conversation subscriber

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/administration/guide/voicemail/3VMpara.html#wp1012359

Hope this helps!

Rob

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Correct Answer
rob.huffman Tue, 06/24/2008 - 19:01

Hi Scott,

Like my buddy Paolo says, not in CUE 2.3. This is available in CUE 3.0.1 and above;

Message Properties Customization

By default, Cisco Unity Express plays all message properties, including the sender information, date and time that the message was sent, and other details. Using this feature, voice mail administrators can customize which message properties that voice mail subscribers will hear when retrieving a message. Administrators can exclude information on sender, data and time, or the day of the week that the message was sent.

New Voice Mail and Auto-Attendant Features in Cisco Unity Express 3.0.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/release/notes/rncue30.html#wp233520

Configuring Message Properties (Envelope) Customization

This feature enables you to customize voice mail message playback preferences, such as which message properties subscribers hear when they retrieve a message using the TUI. These message properties are also commonly known as the message envelope.

By default, Cisco Unity Express plays all message properties. The message properties consist of the sender information, date and time of when the message was sent, reception date and time (if the message was received later than 30 minutes after it was sent), and other details such as the message number, type, priority. With this feature, you can customize the message playback to exclude information on the sender, date and time, and the day of week that the message was sent.

You can only customize the message properties of regular (new/saved/deleted) messages. You cannot customize Non-Delivery Receipts (NDR), Delayed Delivery Receipts (DDR), and broadcast messages because all available envelope information is essential in understanding those messages.

The following sections describe how to configure the following two options for configuring message properties:

•Specify that only some of the system-wide message properties (envelope) are played for regular voice mail messages.

•Include the playing of the day-of-week information in the message properties (envelope) of voice mail for regular messages.

Configuring Whether to Include Only Brief Message Properties

SUMMARY STEPS

1. config t

2. voicemail conversation subscriber msg-properties brief

3. end

4. (Optional) show voicemail conversation subscriber

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/administration/guide/voicemail/3VMpara.html#wp1012359

Hope this helps!

Rob

scotteturner Wed, 06/25/2008 - 04:02

Rob,

Thanks for the great info. Guess I need to do an upgrade then :-)

Thanks!

Scott

rob.huffman Wed, 06/25/2008 - 04:25

Hey Scott,

You are most welcome my friend! Best of luck on your upgrade.

Cheers!

Rob

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