According to Cisco text:
"On multiline IP phones, lifting the handset automatically selects the first ringing line on the phone or, if no line is ringing, selects the first available idle line for outgoing calls. This is the default behavior for all multiline IP phones."
Our phones (7961s) do not do this, when you pick up the handset it selects the first line and you are forced to push the button for the ringing line (if it is not comming in on line 1). Any ideas on what is setup incorrectly?
Any input is greatly appreciated.