Call drops ( internal as well as external calls)

Unanswered Question
Jun 24th, 2008
User Badges:
  • Silver, 250 points or more

We have a site where we are observing call drops (internal as well external) . The call drops in between the session.

How can i troubleshoot this issue ? any ideas?? The group supporting Call manager

says its a network issue.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (1 ratings)
Loading.
exonetinf1nity Tue, 06/24/2008 - 14:40
User Badges:

Are the users in question connected on the same vlan and or switch?


Are they connected to the same switch as the Call Manager or CME system?

Chad Stachowicz Tue, 06/24/2008 - 14:55
User Badges:
  • Silver, 250 points or more

Proper QoS's, is it over the WAN? sounds like QoS getting bashed to me :)


Chad

singhsaju Tue, 06/24/2008 - 17:35
User Badges:
  • Silver, 250 points or more

BTW can you suggest QoS settings? i will check with one configured on switches.

singhsaju Tue, 06/24/2008 - 17:29
User Badges:
  • Silver, 250 points or more

The users are in same Vlan. But the phones connect over WAN to call manager. The calls are dropping in between the sessions.

I have checked QoS settings on switches , they look alright.



Actions

This Discussion