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Call drops ( internal as well as external calls)

singhsaju
Level 4
Level 4

‎06-24-2008 11:56 AM - edited ‎03-15-2019 11:30 AM

We have a site where we are observing call drops (internal as well external) . The call drops in between the session.

How can i troubleshoot this issue ? any ideas?? The group supporting Call manager

says its a network issue.

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0 Helpful
4 Replies 4

exonetinf1nity
Level 1
Level 1

‎06-24-2008 02:40 PM

Are the users in question connected on the same vlan and or switch?

Are they connected to the same switch as the Call Manager or CME system?

0 Helpful

Chad Stachowicz
Level 6
Level 6
In response to exonetinf1nity

‎06-24-2008 02:55 PM

Proper QoS's, is it over the WAN? sounds like QoS getting bashed to me :)

Chad

singhsaju
Level 4
Level 4
In response to Chad Stachowicz

‎06-24-2008 05:35 PM

BTW can you suggest QoS settings? i will check with one configured on switches.

0 Helpful

singhsaju
Level 4
Level 4
In response to exonetinf1nity

‎06-24-2008 05:29 PM

The users are in same Vlan. But the phones connect over WAN to call manager. The calls are dropping in between the sessions.

I have checked QoS settings on switches , they look alright.

0 Helpful
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