Chad Stachowicz Wed, 06/25/2008 - 00:09
User Badges:
  • Silver, 250 points or more

Unforunatly, no, I wish there was...


Hope this helps..


Chad

RUSTOM BILLIMORIA Thu, 03/29/2012 - 01:58
User Badges:

Hi everybody,


I know am a little late in asking. But when i did install CUCM 6.0.1, there is an option to configure the CUCM as an auto attendant. When i point towards the applications menu it does show me a direction to configre auto attendant. My question is...


1) Can i only use this auto attendant feature to interact with incoming calls and route them off to an extension.


2) Can I use auto attendant on the same server as the Call agent or do i need a seperate server.


3) If i have CUCM business edition, can i use auto attendent from unity connection?


Thanks a lot mates.


Rustom Billimoria


P.S. I have also attached a screen of how the menu looks like

Attachment: 
RUSTOM BILLIMORIA Thu, 03/29/2012 - 03:29
User Badges:

Hey Ronak,


Thanks for the reply. It was an eye-opener. But I mistook the attendant console for an auto attendant. My bad... But i still didnt understand the difference between the both and plus the final question... Can CUCM Business edition be used to configure auto -attendant.


Regards,


Rustom Billimoria

ronpatel Thu, 03/29/2012 - 03:37
User Badges:
  • Blue, 1500 points or more

Hi,


The in-built  attendent consol is END of life now. It will be only supported in CUCM 7.X . New istallation of CUCM like 8.x will have to purchase CUBAC/CUDAC/CUEAC for the functionality. This will require another server. This is provided by our OEM partner arcsolutions.


regards

Ronak Patel


Please rate helpful posts by clicking stars below the answer.

Jaime Valencia Thu, 03/29/2012 - 07:33
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

AC needs someone handling calls, mostly made for a recepcionist

AA, no one handles the calls, the system is preconfigured to provide certain options and behaviors.


Yes, if you have CUCMBE you can configure an AA in CUC with call handlers, search CSC if you're not familiar with the procedure, there's a million threads for that on CSC.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

Actions

This Discussion