Phone services: troubles with 7985 ip phones

Unanswered Question
Jun 25th, 2008
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We developed three queries on our Microsoft Active Directory, customizating the ASP pages in Cisco SDK.

They worked fine about one year, but from few days they fail on 7985 phones only.

The message is:

Error Parsing Service

HTTP 403: Forbidden

Error, unable to display service.

Of course we didn't update the CCM (rel 5.0.4) or the phone firmware ( or the IIS (I watched IIS logs and I think that the call is stopped before arriving to the web server).

No alert in CM logs.

I tried to restart the CM service and it didn't fix.

Any idea?

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Chad Stachowicz Wed, 06/25/2008 - 01:42
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PARSE error, I would almost bet its a firmware bug!


MaxPaolini Thu, 06/26/2008 - 09:24
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Thanks Chad.

I installed the firmware last release (4-1-6-0) It didn't fix, but the message is changed:

Error Parsing Service

HTTP 403:Forbidden

Host not found


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