MoH Translator

Answered Question
Jun 25th, 2008

Why is it that the Cisco MoH Audio Translator converts a .wav file all the way down to 8 bits and 8 khz. This is poor quality and we have a voice recorded message and every s comes out with static. Is there anyway to up the quality on the translator or keep the .wav in better format? The original version is completely clear and when it is translated the .ulaw .alaw and I am not able to play the .g279 file because I do not have the Sipro Lab Telecom ACELP.G.729 (133)codec downloaded. Help Please.

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Overall Rating: 5 (1 ratings)
Justin Brenton Wed, 06/25/2008 - 07:25

Hi Jordan,

Can you post your wav file so I can listen, here are examples of the quality you should expect. There's only so much you can do with 8k/8bit...

What version of Callmanager are you using? CUCM or CME? also what version?

There are different ways to compile a recording depending on the version of Callmanager that your using.

HTH, Please rate if so.



jordan.frank Wed, 06/25/2008 - 07:44

Hi Justin,

We are operating with CUCM version 4.2. In this first attachment it is the compressed version I have to send another message with the original media.


jordan.frank Fri, 06/27/2008 - 06:34

Hey Justin,

Bad news the original sample you converted for me was actually in a 8 bit 44 khz format. It needs to be in 8 khz. When I tried making it into 8 khz it really just loses the quality. Any Ideas?


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