We are attempting to configure Attendant Console to accept more than the default number of 4 incomming calls. In the process I noticed a Pilot Point has never been configured, or an ac user. The Administrative Guide indicates you need to configure both of these, although the Attendant Console seems to be working. Does this sound like a misconfigured AC?
The receptionist has her personal line on the first button of a 7970. There are 3 main lines (for 3 differnt organizations) on buttons 6, 7 & 8. She says there are never more than 4 calls that appear on the Attendant Console and consequently they are missing calls or they go directly to VM.