CDR Administration in 4.1

5c5administrator · ‎06-26-2008

Hi,

I set up CDR the other day, and when first logging used my Phone account as the first administrator login.

Today the phone I use crashed, so I set up a new phone and took the opportunity to create myself as an extension mobility user. Whewn create the EM user I deleted my account and created a new one.

Now when I log onto to CDR, I cannot use the original account and my new account only has access to my own records.

We are not using MLA.

Can anyone please help with this one?

Zin.Karzazi · ‎06-26-2008

For CCM 3.x and 4.x here is how to reset your admin passwd for CDRs:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml

5c5administrator · ‎06-26-2008

Zin.Karzazi,

thanks very much, when running the DC Directory Admin I found no user assigned to the group. Must have been removed when I deleted the Call manager user. Therefore I added my new user name and it works.

Darren.

5c5administrator · ‎07-08-2008

Hi,

another issue has arisen from this. I went to do a change on the prompt recording on the IPCC and cannot access that.

The installation tyeam that put this in place set my account as the administrator. Is their a way to recover this too?

Regards,

Darren.